‘Dealing with difficult conversations’

When asked, “What’s the most stressful part of your job?” or “What do you dread or dislike doing most?” many managers will say that it is dealing with the difficult conversations they are occasionally required to have with their staff. Answers like these are becoming more commonplace in today’s working environment.

This workshop aims to give participants a comprehensive overview of this core management skill using a practical and learning centred forum. It will enable participants to develop the knowledge, skills and abilities required to be personally effective as a manager and have the ability to handle difficult conversations.