Management Development Training Courses

Being an effective manager can be both challenging yet fulfilling but requires skills that meet the needs of people, the health service environment and the individuals themselves. Our programmes are designed to build management capability and potential with a particular focus on management practices in our ever changing health service environment.

Our programmes cater for the experienced senior health service manager who would like to develop their leadership capabilities within their current or future role; health service employees who have been newly appointed to a management position; managers who have had little formal training and feel they could benefit from a comprehensive overview of the core management philosophies and skills; and health service employees who would like to progress to a management position.

“Our learners found the module engaging and felt that the

animations brought the situation to life.”

Very practical and interactive

...good opportunity to update knowledge and skills

Management Essentials

This course is designed to help managers apply supervisory management concepts, principles, creative thinking and specialist skills to a range of healthcare related contexts and situations.

Skills for Challenging Situations

Staff working in health and social care environments have mostly positive, routine experiences when working with patients and other service users.

Healthcare Customer Services

Customer Service in a healthcare environment operates in a uniquely different context to that of customer service in other service environments.

Dignity at Work

This one day training course helps individuals and organisations to heighten their awareness of dignity and respect in the workplace.

Revised Dignity at Work Policy for the Public Health Service

The revised Dignity at Work Policy for the Public Health Service applies to both Section 38 and Section 39 agencies. This policy aims to protect public health services employees from bullying, harassment and sexual harassment.

Leading Through Change

Succession planning and developing the skills of managers to enable them to adopt a more strategic approach to their work is an on-going issue for organisations striving to maintain competitiveness whilst also ensuring a continuous high standard of service delivery.

Managing Performance Reviews

Managing performance in relation to service provision and people management is a core management skill.

Time to Talk

Managing performance in relation to service provision and people management is a core management skill.

Coaching for Managers

In a work environment, coaching has been described as the quickest and most effective method for developing members of staff.

Building Resilience

Challenges in the workplace cannot be avoided, but we can build up our resilience to them.

Employment Law

Every manager needs a working knowledge of employment law.

Working in Teams

Effective team working requires communication and organisational skills in a group context.

Facilitation Skills

Facilitation is the art of achieving success in groups through engagement and structured processes.

Emotional Intelligence Masterclass

Emotional Intelligence is becoming more recognised as an essential component of success in today’s working environment.

Attendance Management

Managing attendance and dealing with the problem of persistent absenteeism are two of the most important and difficult challenges facing managers in the Irish health services.